Subscription Frequently Asked Questions (FAQ)
About our ACCESS PASS News and Digital Editions subscriptions
NOTICE TO EXISTING SUBSCRIBERS
To better serve customers we have updated the payment system and this will require existing users to revise their subscription. Your username and password will be revised at the time of your next subscription. To continue enjoying your subscription you will be prompted to re-subscribe by selecting a subscription term and updating your payment details. Existing subscriptions will remain active until the next renewal of your current subscription. We aplogise for any inconvenience.
Q: My current subscription does not end for a few more months. When will I need to resubscribe?
A: Your existing paid subscription will continue without interruption until the end of the subscription period regardless of whether you are subscribed for just one more month or for another 12 months. The system will continue to honour your term until it comes to the end. However at the end of the term you will need to re-subscribe and provide your payment details.
Q: Why has the payment system changed?
A: To improve our service a change to the system was required. The new system offers more control and improved history of orders and management of your account. In the future the system will provide other features that will enhance our products and services.
Q: Will I continue to use the same login username, email and password.
A: You may continue to use the same email address as your username however a new password will be required.
If you have more questions about the payment system changes for the website please use the form below to send us a question. We aim to respond to questions within two days or sooner during normal business hours Monday to Friday.
Other Frequently Asked Questions
Q: I want to be a regular user of the website and wish to have unlimited use of the content pages as well as an electronic version of the digital edition newspaper.
A: We offer monthly and annual subscription options to the Access Pass. Just visit the subscribe page on the website
Q: I’m already a subscriber. Where do I login to read unlimited stories on the website or view the digital edition?
A: Visit the Access Pass LOGIN page
Q: I forgot my password?
A: Please just use the forgot password feature on the login page to reset your password.
Q: I need help with my Access Pass website subscription?
A: Please use the form at the bottom of this page to request assistance with your Access Pass website subscription.
Q: How do I change my registered preferences for the regular email alerts?
A: If you have already subscribed to receive regular emails look for the link at the bottom of the emails you are receiving and click on Update Subscription Preferences. You can change the delivery options. We’re sorry we cannot make these changes for you as the profile is controlled by the subscriber.
Q: Where can I find the digital editions of the newspaper?
A: Visit the Digital Editions page found in the main navigation of the website.
Q: I need a tax receipt for my subscription.
A: Simply login to your account to review your subscription history. You may download or print receipts this way as well.
I need more help
If you still need more help please complete the form below with a description of the issue you’re having. We aim to respond to questions within two days or sooner during normal business hours Monday to Friday.